Subscription Freezing:

1. The subscriber has the right to freeze the subscription, provided that the freezing period does not exceed half of the total subscription duration during the subscription term.

2. If you wish to freeze your subscription, the request must be submitted at least 72 hours before the desired pause date and before 5:00 PM.

Subscription Cancellation:

1. After 5 days from payment, the amount is non-refundable, but it will be kept as credit that can be used within 60 days or transferred to another subscriber.

2. The subscriber is not entitled to cancel the subscription after receiving the third day’s meals, and the next day’s meals will be delivered as scheduled.

3. The refund will be processed within 14 business days, with a deduction of 99 SAR as an administrative fee, in addition to the cost of the days during which meals were received.

4. If the subscription was made through Tabby or Tamara, cancellation is not allowed after two days from the payment and order confirmation date.

Delivery:

1. Delivery is carried out according to each city and neighborhood’s delivery route. To request the approximate delivery time, you can contact customer service or the courier shown in your account.

2. If the customer does not respond to the delivery driver upon arrival, the bag will be considered delivered, and the subscriber is not entitled to a compensation day. The maximum waiting time for the driver is 10 minutes.

3. You may choose your preferred delivery method and inform the delivery driver. If you choose to leave the meals at a specific location without personal handover, the company is not responsible for loss, damage, or receipt by another person.

4. The customer must select the delivery time window (morning or evening) and ensure the accuracy of the delivery address and mobile number. The company is not responsible for any delay or failure in delivery caused by incorrect information.

5. In cases of force majeure beyond management’s control, such as bad weather, delivery may be canceled. The missed days will be automatically added to the subscription, and the customer will be notified of the suspension day.

Changing Delivery Location:

1. The delivery location must be changed at least 72 hours before the next delivery date.

2. You may change the city of delivery based on your location, provided that it is within the coverage area and the change is made at least 72 hours in advance.

Medical Disclosure & Nutrition Terms:

Octafood disclaims responsibility for the following:

• Any health issues or allergies that the subscriber may experience. The subscriber must review meal ingredients through the menu before consumption.

• Allergens must be added to the personal account before subscribing to avoid receiving meals containing ingredients that may cause allergies, especially for those who do not select their meals themselves.

• Any complications resulting from recent surgeries or medical procedures. The subscriber must disclose—during registration in the notes field—any medical operation or procedure during the last 3 months, as well as any medications being taken (if applicable).

• Achieving the desired health results, as they depend on the customer’s commitment to the dietary plan.

• Any reaction related to gluten sensitivity, as Octafood does not provide gluten-free products.

• Meals must be stored in the refrigerator to maintain their nutritional value and validity, as indicated on each meal.

• If there is any issue with a meal (taste, quality, packaging), customer service must be notified on the same day of delivery, along with a photo showing the issue.

All terms are subject to change based on the decision of Octafood management.